IT Support - Level 1/2

Our client is a leader in the Healthcare provider space and is undergoing a massive innovation and technology change over the next 5 years. As a result, we are on the lookout for a passionate Level 1/2 Support resource who is eager to learn, grow and expand their technology skillset. Role and Responsibilities: Act as the first point of contact for all IT support requests — handling calls, emails, and tickets while assigning and escalating issues as required in line with ITIL processes. Provide hands-on technical support across end-user devices, ensuring timely resolution, accurate documentation, and consistent customer service. Perform Level 1 and Level 2 troubleshooting for technical issues, including: Printers, IP telephones, login/access, Virtual Reality headsets, Thin Clients, desktops (windows OS), meeting room tech, Asset and Inventory management. Set up and configure laptops and telephones for new users. Support business applications across diverse sectors: Childcare, aged care, gyms, cafes, Registered training organisation, corporate head office, warehouse operations, and medical centres. Participate in a rotating on-call roster to ensure after-hours support. Liaise with stakeholders across all levels—from C-level executives to nurses , general practitioners , and frontline care staff . Monitor and maintain systems and network environments. Proactively identify and implement improvements in ICT operations. Skills & Experience: ICT tertiary qualifications. Strong interpersonal and communication skills. Strong knowledge of ITIL principles and ticket lifecycle management Excellent time management and initiative-driven problem-solving. Experience with: Microsoft 365, Intune, Citrix, Active Directory/Azure AD, Apple Business Manager, Fresh Service Desk, MDM, PABX troubleshooting. Wi-Fi, printers, networking, laptop/desktop hardware. LAN/WAN, Wi-Fi, Microsoft Server, VOIP, Citrix OS. Ability to support a Microsoft-centric tech stack. Up-to-date COVID-19 vaccinations (3 doses), National Police Check, and proof of eligibility to work in Australia. To fast track your application nominate for an initialy A.I phone screening at https://sarahrecruiter.com/interview/pcgkml/level-1-2-ict-support-specialist