Support Technician

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, Universal Music Group, a global leader in the music and entertainment industry. We are seeking a Support Technician to join their collaborative and fast-paced technology team in Sydney. Role Title: Support Technician Opportunity: Permanent Career Opportunity Location + WFH Flexibility: Sydney CBD (4 days onsite | Half-day WFH Fridays) Salary: $85,000 + Super Interview Process: 2 stage interview process + final face-to-face meet and greet Role Details: Provide high-quality onsite and remote IT support across Windows and Mac environments within a dynamic global organisation. Support users across the Sydney office onsite, while also providing remote support to Melbourne and New Zealand offices. Troubleshoot hardware, software, mobile devices, AV and conferencing technologies in a fast-paced, client-facing environment. Set up, support and maintain Zoom conferencing and collaboration technologies. Assist with device deployments, onboarding, software installations, asset management and technology rollouts. Work closely with the wider Global Technology team and local escalation point to ensure seamless support delivery. Deliver exceptional customer service to a broad range of stakeholders, including senior executives and external partners. Required Skills and Experience: Approximately 3-5 years' experience within IT Support / Desktop Support roles in medium to large enterprise environments. Strong experience supporting: Windows and Mac environments iPhone and Android devices Zoom and video conferencing technologies Experience supporting Microsoft 365 environments, hardware troubleshooting and end-user support. Exposure to technologies such as SCCM, Intune, JAMF or ServiceNow highly regarded. Strong troubleshooting, problem-solving and multitasking capabilities. Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the business. Ability to prioritise effectively and remain calm under pressure in a high-performance environment. Additional Details & Benefits: Join one of the world's most recognised and influential entertainment brands. Work within a collaborative, creative and supportive technology team. Sole onsite support opportunity with strong mentorship and escalation support available. Flexible Friday arrangements with occasional onsite requirements depending on business needs. Minimal after-hours or weekend work required. Exposure to a global technology environment supporting leading artists, teams and entertainment professionals. To Apply: If this sounds like your next opportunity or you would like to hear more, please 'apply now' and submit your resume